Terms & Conditions

Effective date: 28 Aug 2023

By using Miu.ai's chatbot services, you acknowledge and agree to abide by these terms and conditions.

1. Usage of Data

User data collected by Miu.ai will be used solely for the purpose of chatbot functionality and enhancing user experience.

2. Data Security

We have implemented encryption measures on our database and utilize HTTPS to ensure the security of user data. Additionally, Bearer Authentication is employed for access control.

3. Third-Party Sharing

Miu.ai is committed to never sharing user data with any third parties for any reason. We do utilize Google Analytics for user analysis, which adheres to their privacy policies.

4. Retention Policy

User data will be retained indefinitely to maintain the continuity of chatbot functionality and provide efficient user experiences.

5. User Rights

Users have the right to request access to their data, request data corrections, and request data deletion.

6. User Consent

We will always obtain user consent before collecting any data, ensuring transparency and user control.

7. Cookies and Tracking

Cookies are used to track user sessions, enabling seamless conversation continuity. Google Analytics is also utilized for user analysis. Additionally, cookies are used for agent and admin session management on our platform.

8. Communication

We will communicate updates and changes to our terms and conditions and privacy policies via email to registered users.

9. Legal Jurisdiction

The terms and conditions of Miu.ai are governed by the laws of the jurisdiction in which the company is registered.

10. Contact Information

For any privacy-related concerns or inquiries, please contact us at contact@miu.ai.

GDPR Compliance

Effective date: 28 Aug 2023

Miu.ai is committed to complying with the General Data Protection Regulation (GDPR) to ensure the protection of your personal data and privacy rights. Here's how we adhere to GDPR principles:

1. Lawful Basis

We collect and process your personal data based on legitimate interests, contract fulfillment, and with your consent where applicable.

2. Data Minimization

We only collect the minimum necessary data required to provide our chatbot services effectively.

3. Purpose Limitation

Your data is used solely for enhancing chatbot functionality and improving user experiences.

4. Data Security

We implement robust security measures, including encryption and HTTPS, to safeguard your data during transmission and storage.

5. Third-Party Sharing

Your data is not shared with third parties, except for essential services like Google Analytics for user analysis.

6. User Rights

You have the right to access, rectify, or delete your personal data. You can also withdraw your consent for data processing.

7. Data Retention

We retain your data indefinitely to maintain seamless chatbot functionality.

8. Children's Data

Our services are not directed at children under the age of 16. We do not knowingly collect or process their personal data.

9. Cross-Border Data Transfer

Your data may be transferred to and stored in locations outside your jurisdiction. We ensure adequate safeguards are in place for such transfers.

10. Data Protection Officer

For any GDPR-related inquiries, please contact our Data Protection Officer at contact@miu.ai.

11. Complaints

If you believe your rights under GDPR have been violated, you have the right to lodge a complaint with the appropriate supervisory authority.

12. Updates

Any changes to our GDPR-related practices will be communicated to you through email or prominent notices on our website.