Got questions? This way.
FAQs, quick fixes, and official info on every feature.
Can't find your question here, try our support forums.
General questions:
Learn about the basics of miu.ai, including how it works, what it can do for your business, and the essentials of setup, integrations, pricing, and support. This section helps you understand the platform and get started smoothly.
miu.ai is an AI-powered chatbot and flow builder platform. It helps businesses automate customer support, lead capture, appointment booking, and marketing engagement – all while keeping the conversation natural and personalized.
No. It doesn’t replace humans. Instead, it handles repetitive tasks and FAQs, then escalates to your team for high-value cases.
miu.ai can handle unlimited conversations simultaneously, ensuring no customer is left waiting.
Yes. From education to e-commerce, finance, healthcare, and more — miu.ai adapts to your business needs with customizable flows.
Yes. Our chatbot goes beyond button-based replies and can understand and respond to natural, open-ended customer questions.
Yes ✅ miu.ai supports English, Malay, and Chinese (including Malaysia-style mixed language). Beyond that, miu.ai is capable of handling up to 134 languages worldwide, so you can serve global audiences seamlessly. You can also customize your chatbot persona and tone to match each target market.
Setup & Training:
Learn more about setting up your miu.ai chatbot. From uploading FAQs and knowledge to customizing workflows and personas. This section also covers training methods and onboarding to align your chatbot with your business.
Simply sign up, choose a plan, and start training your chatbot using website links, files, or pre-built templates. The onboarding wizard will guide you step by step.
Not at all. miu.ai comes with a no-code builder, so you can create flows, automate tasks, and update content without technical knowledge. Teams can manage it independently, without needing developers.
Yes. You can upload PDFs, docs, spreadsheets, or connect your website links. miu.ai automatically extracts and structures the information to build a reliable knowledge base.
It depends on how complete your company’s materials are, such as FAQs, product brochures, knowledge documents, marketing campaigns, or company profiles etc. Clear workflows also matter, since they determine how the chatbot can be applied to improve operational efficiency.
If your materials are very complete, training the chatbot may only take 1–3 days. If they are incomplete or require more preparation, it could take weeks to get ready before training and going live.
Of course, if you don’t have everything prepared or aren’t sure where to start, our onboarding team will guide you through the entire process step by step.
Yes. You can copy-paste, upload documents, or train your existing FAQ pages. The chatbot will instantly use this content to respond to customers.
Absolutely. You can define whether the chatbot should sound formal, friendly, casual, or professional, ensuring it reflects your brand’s identity.
Initial training is fast, but you can update anytime by adding new documents, links, or answers. miu.ai is built for continuous learning so your chatbot always stays up-to-date.
Integration & Features:
Learn more about how miu.ai connects with your favorite tools and channels. From CRM integration to social media, and data capture, this section covers the core features that make miu.ai fit seamlessly into your business workflow.
Yes. miu.ai connects seamlessly with CRMs, ERPs, email platforms, and project management tools. Using webhooks and APIs, all customer data captured through conversations can be pushed directly into your existing systems. This ensures your chatbot isn’t isolated, it becomes part of your workflow, keeping sales, marketing, and support teams aligned.
Yes. miu.ai supports integration with major messaging platforms including WhatsApp, Facebook Messenger, and Instagram DM. This allows you to manage customer conversations from multiple channels in one place. Whether your audience prefers social media, web chat, or mobile apps, miu.ai ensures a consistent experience across all touchpoints.
Yes. Customers can view available time slots and book appointments directly through the chatbot. Bookings can then be synced with your calendar or CRM, ensuring no double booking or missed follow-up. This is especially helpful for industries like healthcare, education, beauty, and services where scheduling is critical.
Absolutely. miu.ai is designed to capture customer information — such as names, emails, phone numbers, preferences, and inquiries — during conversations. The data can then be automatically inserted into your CRM, Google Sheets, or other tools you already use. This eliminates manual data entry and makes every chat an opportunity to build a richer customer profile.
Yes. miu.ai supports smart department and user routing. This means customer inquiries are automatically directed to the right team (e.g., sales, support, billing) or even specific staff members. This not only reduces response time but also ensures the customer speaks with the most relevant person immediately, improving satisfaction and efficiency.
Yes. miu.ai can serve customers externally (answering questions, booking, capturing leads) and employees internally (acting as a private assistant that knows your company’s SOPs, HR policies, or workflows). This dual use case helps companies save time both on customer service and internal operations.
Yes. miu.ai supports speech-to-text for voice queries and can analyze documents or images uploaded by customers. For example, a customer can send an invoice, screenshot, or ID card, and the chatbot can extract key details to continue the conversation. This feature adds practicality for businesses in finance, insurance, and support-heavy industries.
miu.ai goes beyond button-based replies. It can handle open-ended questions, insert calls-to-action (like booking, sign-ups, or payments) during chats, and adapt its tone to match your brand. This makes conversations feel natural and purposeful, always guiding customers toward the next step.
Pricing Plans
Explore miu.ai’s flexible pricing built for businesses at any stage. Scale easily by adding credits, integrations, or managed services as you grow.
Yes. miu.ai offers a 14-day free trial with no credit card required. During the trial, you can explore core features such as training your chatbot, building flows, and testing integrations. This gives you a real experience of how miu.ai fits into your business before you commit to a paid plan.
No. Our pricing is completely transparent, you only pay the subscription fee for the plan you select. There are no hidden charges for setup, onboarding, or upgrades.
The only additional costs outside your subscription may include:
Optional add-ons – such as miu credit top-ups if you need more usage than what’s included in your plan.
Managed services – if you prefer our team to help manage or optimize your chatbot on your behalf.
Third-party channel fees – for example, WhatsApp Business API usage. Features like broadcasting require credits purchased directly from Meta, which are billed separately.
Yes. miu.ai is designed to grow with your business. You can upgrade to unlock more features, credits, or users whenever you need them, or downgrade if your needs change. Adjustments can be made directly from your account dashboard, and changes take effect in the next billing cycle, so you’re always in control of your costs.
Yes. In addition to monthly plans, we offer annual billing with discounted rates. Choosing an annual plan not only lowers your overall cost but also ensures stability in budgeting for the year. Many businesses prefer this option once they see the long-term value of miu.ai.
At the end of the 14-day trial, your chatbot will pause until you select a plan. All your data, flows, and training are saved, so you won’t lose any progress. Once you activate a plan, your chatbot will resume immediately with all the work you’ve already done.
Each plan comes with a set number of miu credits, which are consumed whenever AI is involved in powering your chatbot. Credits are used in four main areas:
External Chat – Every AI-generated response sent to your customers (on web, WhatsApp, social channels, etc.) will use credits.
Internal Chat – When your team uses the internal assistant (like ChatGPT for your company knowledge), credits are consumed for each AI response.
Training – Uploading files, FAQs, or website pages for AI to process and structure into knowledge also consumes credits.
API Calls – When you connect miu.ai to external systems or trigger automations via API, credits are used to handle those requests.
This way, credits reflect the actual AI work done across customer chats, internal support, training, and integrations — giving you flexibility to use them where your business needs it most.
No. Unlike some platforms, miu.ai doesn’t limit you by the number of conversations. Instead, usage is based on credits and training size. This makes it easier to predict your costs without worrying about sudden spikes in traffic.